博西华电器（江苏）有限公司

职位描述：

Job Description：

1.Field failure monitoring (extended from technical warranty problems to customer satisfaction and social medias results), data analyzing and Q-reporting；

现场故障监测(从技术保修问题延伸到客户满意度和社交媒体结果)，数据分析和质量报告；

2.Manage field returns (failure parts/appliances) and track analysis results；

管理领域的回报(故障部件/设备)和跟踪分析结果;

3.Initial failure detection of new products and delivery information for further activities；

新产品的初始失效检测和交付信息，用于进一步的活动；

4.Deal with critical customer complaints(e.g. EFSB), track and report CTS analysis result；

处理客户的投诉，跟踪并报告CTS分析结果;

5.Support on field quality improvement projects and track the effectiveness；

支持现场质量改进项目并跟踪其有效性；

6.Collaboration with customer service, provide failure tree and technical instruction (e.g. regular meeting, involved in CS repair training)；

配合客户服务，提供故障树和技术指导(如定期会议，参与CS维修培训);

7.Track imported appliances quality performance in the Chinese market and feedback to responsible factories, tracking improvements.

跟踪进口家电在中国市场的质量表现，并反馈给负责的工厂，跟踪改善情况。

Requirements:

1.Bachelor degree or above with Major in electronics or Mechanical;

本科及以上学历，电子或机械相关专业;

2.At least 3years work experience, especially in quality department is preferred;

3年以上工作经验，质量部门工作经验优先;

3.Well communication skills and team player;

良好的沟通能力和团队合作精神;

4.Good English skill in oral, presentation and writing;

良好的英语口语、表达和写作能力;

5.Master quality tools, problem solving tool (8D)

掌握质量工具、问题解决工具(8D)

6.Basic data analysis skills

基础数据分析能力